Wednesday, November 2, 2011

Automation station

As we prepare to move I have been calling all of our utility companies so that I can set up disconnect dates. Of course they are all getting confused about how awesome our situation is and how no, I don't need to reconnect at the new location. I am not moving to a new house, I am moving to mom and dads. Or as Brett and I like to say, with "our roommates" -Grandma's boy reference. ftw.

I also just realized how stupid I sounded on the phone with GA Power. They have 50% of their customer service line handled by an automated person. You know, the one where you have to physically say what you want vs. pressing a number to move onto the next step. I am currently at the office so I know I sounded like an idiot. Another thing I have learned is that those fake customer service reps have really shitty hearing, and similarly can't understand my dialect. Got a lot of -"I'm sorry, I didn't understand you" Yes automated person, you are sorry.
If your office were close to mine the last 10 minutes would have sounded something like this:

"This music sucks, I hate being on hold, oh wait the music stopped!"

"english" ...
"existing customer" ....

"no way I am not saying my social security number out loud. Why can't I just push in my account number? Stupid automation..."
beep beep beep, beep beep, beep beep beep beep

"yes, that is correct"

"disconnect service"
ughhhhhhhhhhhhh "DISCONNECT SERVICE!"

Eventually I got to talk to a person IN REAL LIFE. I think I offended he/she when I said yes ma'am for like the 3rd time.Ok, so it must have been a guy. Or a ticked off lesbian. Who knows, I was sure to be polite either way. I think by the end of the convo he/she felt bad for me and even added in a "good luck with your house stuff."
That was very thoughtful of him/her.

No comments:

Post a Comment